Refund and Returns Policy

As-salamu alaykum!

At Hijab-e-Harmain, we believe in fairness, transparency, and making trade easy for our brothers and sisters. Our beloved Prophet Muhammad (PBUH) emphasized honesty and leniency in buying and selling, and we strive to follow that beautiful example.

If you are not 100% satisfied with your purchase, we are here to help.

Our 7-Day Exchange & Return Policy:

  • You have 7 days from the date you receive your parcel to request a return or exchange.
  • To be eligible, the item must be unused, unwashed, and in its original packaging.
  • Please note: For hygiene and purity reasons, Ihram clothing and worn Ja-e-Namaz cannot be returned once they have been used or washed.

How to Request an Exchange or Return:

  1. Contact Us on WhatsApp: Send a message to our WhatsApp support number with your Order Number and a picture of the product.
  2. Pack the Item: Safely pack the item in its original box or packaging.
  3. Send it Back: We will provide you with our address to send the parcel back via any local courier (like TCS or Leopards).
  4. Receive your Refund/Exchange: Once we receive the item and check its condition, we will quickly send your replacement or transfer your refund via EasyPaisa, JazzCash, or Bank Transfer.

Customer satisfaction is our priority. If there is a genuine mistake on our part (e.g., wrong item sent), we will cover the return shipping costs..

Need help?

Contact us at sales@hijabeharmain.store for questions related to refunds and returns.